Goals and Objectives

Goal 1: Stewardship - To be recognized as the stewards of the University facilities.

Objectives:

1.1 - To provide and maintain an inviting environment
1.2 - To develop a FM Business Plan
1.3 - To develop and maintain a University Master Plan
1.4 - To manage accurate and useful facilities information
1.5 - To be accountable for stewardship functions
1.6 - To define an acceptable FCI rating per building
1.7 - To achieve the FCI rating
1.8 - To establish a Facility Needs index
1.9 - To provide a comprehensive Maintenance Management program

* FCI – Facility Condition Index

Goal 2: Clients - To understand, anticipate and respond effectively to our client needs.

Objectives:

2.1 - To identify and understand client requirements
        eg. -   Department plans and programs
                   Space and functional needs
2.2 - To foster trust
2.3 - To define Service Levels - standards and expectations
2.4 - To educate our clients
2.5 - To achieve and maintain 100% client satisfaction

Goal 3: Process Improvement - To achieve efficient and effective results, through optimal and standardized processes.

Objectives:

3.1 - To identify and justify processes required
3.2 - To have standardized processes
3.3 - To have documented processes
3.4 - To verify our organizational structure
3.5 - To establish Benchmarks and Benchmark research
3.6 - To develop an improvement process
3.7 - To be totally integrated
3.8 - To successfully implement a CMMS

* CMMS – Computerized Maintenance Management System

Goal 4: Communication - To share accurate information with the right people at the right time.

Objectives:

4.1 - To define what information is needed; when and by whom
4.2 - To define communication types/methods
4.3 - To define communication tools
4.4 - To develop and implement a communication strategy and program
4.5 - To develop a branding and marketing strategy and program

Goal 5: Employees - To foster innovative and motivated employees.

Objectives:

5.1 - To provide a safe work environment
5.2 - To identify and confirm roles and responsibilities
5.3 - To establish and implement a training program
5.4 - To develop and implement an orientation program
5.5 - To establish and implement a team building and recognition program
5.6 - To establish a development program
5.7 - To provide and support empowerment

• Guiding Principles
• Goals
• Objectives
• FM Business Processes (pdf)